Where Leadership Meets Elegance

Anthea Jeffrey is a seasoned higher education professional with extensive experience in diverse student services roles, including billing and collections, financial aid, student assistance, student accounts, registrar functions, and enrollment management. She possesses specialized expertise in policy development and procedural automation, focusing on the development, refinement, and clarification of guidelines in alignment with federal and state regulations. Her efforts aim to establish seamless processes, enhance customer service, and ensure compliance through the application of data analytics and customer feedback.

With over thirty years of experience working collaboratively with executive leaders, Anthea has dedicated her career to driving process automation, updating policies, and refining guidelines to improve customer service and the student experience, all while efficiently managing staff reductions. She has successfully achieved greater efficiencies with fewer personnel while addressing various economic challenges.

Currently, Anthea serves as a leader overseeing the Student Accounting, Billing, Collections, and Cashiers divisions at Rutgers, The State University of New Jersey, where she supports more than 70,000 current students. She is responsible for managing a student receivable portfolio valued at just about two billion dollars.

Anthea remains committed to the ongoing automation of processes and the enhancement of payment solutions to better serve customers and facilitate ease of cash flow across diverse industries on a global scale.
Anthea currently holds a BS and MS degree both from NYU Tandem School of Engineering formerly Polytechnic University and an MBA from Pace University.