A Bespoke Leadership Experience
Anthea Jeffrey is a seasoned higher education professional with extensive experience in diverse student services roles, including billing and collections, financial aid, student assistance, student accounts, registrar functions, and enrollment management. She possesses specialized expertise in policy development and procedural automation, focusing on developing, refining, and clarifying guidelines in alignment with federal and state regulations. Her efforts aim to establish seamless processes, enhance customer service, and ensure compliance by applying data analytics and customer feedback.
With over thirty years of experience working collaboratively with executive leaders, Anthea has dedicated her career to driving process automation, updating policies, and refining guidelines to improve customer service and the student experience, all while efficiently managing staff reductions. She has achieved greater efficiencies with fewer personnel while addressing various economic challenges.